Current versions of MindWare Analysis Applications, BioLab, firmware, and utilities can be downloaded from the Software Downloads page. For software applications, identify the version of software you have a license to use. Choose a software package, open the category, and click the version link to start the download. If you do […]
KB0038: BioLab 3.1.x Error -88708
Issue When there is a power outage, hardware failure, or USB connectivity failure, an error similar to the following can occur: Solution Power cycle all MindWare equipment, and computers. Then restart BioLab after reboot. If power cycling does not resolve this issue then change USB ports on the computer for […]
KB0032: Troubleshooting Video Issues With a Fixed Camera
This article will provide common fixes to video issues while using a fixed color camera Issue: While using a fixed camera BioLab is not displaying any picture (Figure 1). Figure 1: BioLab is failing to display a video signal. If you are not able to get to the “Audio/Video” tab please […]
KB0028: Troubleshooting Video Issues in BioLab
This article will address general video issues while using BioLab, along with common solutions. Issue: In BioLab the “Audio/Video” tab used to turn on camera feeds and adjust camera settings is missing. This issue occurs when BioLab does not detect the Video Encoder modules over USB. Potential Solutions: Exit […]
KB0033: Troubleshooting Video Issues With a Network Camera
This article will provide common fixes to video issues while using network cameras. Issue: While using a network camera the web browser used to control the camera is displaying a picture (Figure 1), while the video in BioLab is not displaying any picture (Figure 2). Figure 1: Live stream video […]
KB0017: Identifying Your 8-Slot BioNex Generation
This article will help to identify your 8-Slot BioNex generation based on the back panel configuration. 4th Generation (2010-Present): Compatibility: BioLab Versions 3.0.6 or higher Microsoft Windows XP, Windows 7, Windows Vista, Windows 8, Windows 8.1, Windows 10 Revision Changes From Previous Gen: Both digital I/O ports are now synchronous Trigger IN/OUT […]
KB0016: Identifying Your 2-Slot BioNex Generation
This article will help to identify the different 2-Slot BioNex generations based on the configuration of the back panel. 4th Generation (2010-Present): Compatibility: BioLab Versions 2.4 or higher. Microsoft Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 Revision Changes From Previous Gen: Digital Input […]
KB0012: How to Scale a CNAP Blood Pressure Unit Reading in BioLab
This article will provide step-by-step instructions on how to scale the blood pressure readings in BioLab so that it matches the systolic and diastolic readings on the CNAP blood pressure unit. Equipment Setup Step 1: Connect the CNAP Monitor Adapter (45-0036-00) into the 4-Channel Transducer module in the […]
KB0003: Troubleshooting Software Key Errors
This article will address causes to software key error messages found while using BioLab or analysis applications, and common solutions to address them. 1: “Error: No software key present!” or “Error: No dongle present!” Cause: The software application is not recognizing the presence of a software key in the PC. Solution: […]
KB0002: How to Submit a Purchase Order
Purchase orders may be submitted to MindWare Technologies by using one of the following methods: Fax a copy of the purchase order to (614)626-4915. Please include a copy of the estimate, or an estimate reference number on the purchase order. Email a PDF copy of the purchase order to [email protected] […]