This article will help to identify your 8-Slot BioNex generation based on the back panel configuration. 4th Generation (2010-Present): Compatibility: BioLab Versions 3.0.6 or higher Microsoft Windows XP, Windows 7, Windows Vista, Windows 8, Windows 8.1, Windows 10, Windows 11 Revision Changes From Previous Gen: Both digital I/O ports are now synchronous […]
KB0041: Downloading and Installing MindWare Software
Current versions of MindWare Analysis Applications, BioLab, firmware, and utilities can be downloaded from the Software Downloads page. For software applications, identify the version of software you have a license to use. Choose a software package, open the category, and click the version link to start the download. If you do […]
KB0038: BioLab 3.1.x Error -88708
Issue When there is a power outage, hardware failure, or USB connectivity failure, an error similar to the following can occur: Solution Power cycle all MindWare equipment, and computers. Then restart BioLab after reboot. If power cycling does not resolve this issue then change USB ports on the computer for […]
KB0032: Troubleshooting Video Issues With a Fixed Camera
This article will provide common fixes to video issues while using a fixed color camera Issue: While using a fixed camera BioLab is not displaying any picture (Figure 1). Figure 1: BioLab is failing to display a video signal. If you are not able to get to the “Audio/Video” tab please […]
KB0028: Troubleshooting Video Issues in BioLab
This article will address general video issues while using BioLab, along with common solutions. Issue: In BioLab the “Audio/Video” tab used to turn on camera feeds and adjust camera settings is missing. This issue occurs when BioLab does not detect the Video Encoder modules over USB. Potential Solutions: Exit […]
KB0033: Troubleshooting Video Issues With a Network Camera
This article will provide common fixes to video issues while using network cameras. Issue: While using a network camera the web browser used to control the camera is displaying a picture (Figure 1), while the video in BioLab is not displaying any picture (Figure 2). Figure 1: Live stream video […]
KB0016: Identifying Your 2-Slot BioNex Generation
This article will help to identify the different 2-Slot BioNex generations based on the configuration of the back panel. 4th Generation (2010-Present): Compatibility: BioLab Versions 2.4 or higher. Microsoft Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10 Revision Changes From Previous Gen: Digital Input […]
KB0012: How to Scale a CNAP Blood Pressure Unit Reading in BioLab
This article will provide step-by-step instructions on how to scale the blood pressure readings in BioLab so that it matches the systolic and diastolic readings on the CNAP blood pressure unit. Equipment Setup Step 1: Connect the CNAP Monitor Adapter (45-0036-00) into the 4-Channel Transducer module in the […]
KB0003: Troubleshooting Software Key Errors
This article will address causes to software key error messages found while using BioLab or analysis applications, and common solutions to address them. 1: “Error: No software key present!” or “Error: No dongle present!” Cause: The software application is not recognizing the presence of a software key in the PC. Solution: […]
KB0002: How to Submit a Purchase Order
Purchase orders may be submitted to MindWare Technologies by using one of the following methods: Fax a copy of the purchase order to (614)626-4915. Please include a copy of the estimate, or an estimate reference number on the purchase order. Email a PDF copy of the purchase order to [email protected]. […]